Notwithstanding the preceding sentence, if Company is required to send an account to an outside debt collections agency, Company shall provide any information necessary to employ such a service. By entering into this Agreement, Customer submits to the jurisdiction of McLennan County state courts and the federal court for the Western District of Texas, Waco Division. Any balance left unpaid by Customer as a result of this true-up process may be sent to an outside collections agency. SimpleBills - Customer service. We also make ourselves available via email with Support Specialists standing by to answer your question within 24 hours. Zip. Company may use Customers email address to contact Customer for issues with Customers account, to advise Customer of any changes to Companys website, and to send Customer messages about Companys additional service promotions with Customers consent or as permitted by law. SimpleBills reviews first appeared on Complaints Board on Jan 23, 2010. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Simplebills is a complete utility management company that redefines how utilities are managed so you can experience utilities the way they should be - simple. simple bills login, If you are looking for the page, you can log in easily and securely via the simple bills login link we have prepared for you.Just take a look at our links below: The building said they notified SimpleBills that she had moved out We notified SimpleBills on July 19th, August 4th, October 19th and August 22nd to stop the incorrect billing. A member of our team will be waiting to . 3 SimpleBills reviews. For Residents; For Properties; Blog; About; Careers; Support; Under the Texas De-regulated Model, should any Customer who is part of a single-tenant residence wish to resume service after being terminated, that Customer shall be charged a refundable $150.00 deposit. Customer shall be primarily responsible for and pay to Company each month its proportional share of the Group Balance. They have lived there for 10 months and for 10 months I have had money withdrawn from my bank account. SimpleBills got its start when two college roommates saw the need for a utility bill-splitting service. Customer agrees that once a roommate is removed from Company, the remaining Group Balance left unpaid by removed roommate will be divided according to the new Standard Percentage and added to the next months invoice. This will assist Customer in establishing a credit history and/or a credit score. Do I have to pay bills if I move in after my lease starts? For single payments made online, to revoke your authorization of your payment method or cancel this payment, Customer must contact us at 254.230.0199 or email us atinfo@simplebills.comwithin 24 hours of initiating the payment. Customer Service Representative at Simplebills Samantha Johnston is based out of Woodway, Texas, United States and works at Simplebills as Customer Service Representative. SimpleBills credit reporting allows you to build positive credit without accumulating debt. Privacy Policy | Terms of Service | 2022 SimpleBills, a RealPage Company. jdoe@simplebills.com) . Competitive salary. If Customer pays by any method other than a Company-registered payment method, the payment must be received by the Company or postmarked by the Due Date. Street Address. Our Support Specialists are eager to make your life easier by tending to your own unique question. answer any questions that may come up while youre on the site. Prior to the initiation of arbitration, the complaining party shall give notice of the alleged claim and each party shall engage in a good faith effort toward resolution. Customer shall provide the name and address of Customer and a description of the dispute. Submit a complaint and get your issue resolved. Should payment fail due to incorrect information, lack of funds, expiration, or for any other reason, Company will continue to attempt automatic withdrawal from Payment Method on File periodically until Company determines the funds to be uncollectable. Who knows you might even make aSimpleBillsfriend in the process! You call in with your question or concern, and we deliver. Who knows you might even make aSimpleBillsfriend in the process! Based on 1 salaries posted anonymously by SimpleBills Customer Service Representative employees in Waco. Receive only your portion!). As our company and services grew, so did our need for a much more organized customer support team . The total days for each Customer shall be divided by the total days of all residents to determine the schedule of days each Customer occupies the unit. 23. I have acquired skills I would have never thought I'd learn! Company charges a monthly Credit Reporting Fee of $2.99 per month per Customer for ongoing utility payments. In an email they sent, they said that we would not have any bills after we move out. Inconsistent payments or discontinuing payments of utility bills by Customer that are reported to the credit bureaus may have a negative impact on Customers credit history. Customer shall indemnify and hold harmless Company for any liability arising out of Customers failure to abide by its agreements with Property. If Customer wishes to verify past utility payments, Company can provide historical credit reporting based on the number of months Customer has utilized Company for past utility payments (up to 24 months of history with Company). In addition, Customer agrees to replace their Method of Payment on File with another form of payment. Customer agrees to maintain one enrollment registration with Company. This date may differ from the dates on the application where Company assumes utility billing and other responsibilities set forth below (Start Date) and the date Company will no longer provide a service except to fulfill responsibilities defined herein (End Date). All bills for the Residence shall be pro-rated and divided on a per-person, per-day basis. Contact one of our Customer Support Specialists with any utility questions. Simplebills became a huge part of my life and I poured a lot of myself into it! Acceptable Payment Methods on File include the following: credit card, debit card, or bank account. Customer shall pay Company the full amounts that Company invoices to Customer. Its what we love! This Agreement shall not renew for consecutive subsequent renewal periods unless agreed upon in writing by Company and Customer in accordance with the terms set forth in this Agreement (initial term and subsequent renewal terms are referred to herein as Term). Ensure the customer onboarding process is streamlined, simple, and easy. AKA SimpleBills. Youll see an itemized list of your utility provider bills in more detail. Returned Payments. EXCEPT AS SET FORTH IN THE PRECEDING SENTENCE, COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, IN FACT OR IN LAW, WITH RESPECT TO THE SERVICES PROVIDED UNDER THIS AGREEMENT. 2022 SimpleBills Corporation | All rights reserved, Cardinal Management Expands Agreement With RealPage on Utility Billing with SimpleBills, Dedicated Utility Advisors: Imperative Touchpoint for Your Utility Management, Giving New Meaning to Resident Utility Collections, SimpleBills Customer Support Team is Ready to Efficiently Assist with Utility Needs. This fee could appear as an upfront annual fee or a monthly service fee depending on our agreement with your property. Step 1. What is the SimpleBills Service Fee? Issues upon issues with SimpleBills. Why is my utility unlinked? If you want to mail in a check, our mailing address is below: SimpleBills. If Customer fails to make any payments due under this Agreement within the days identified by Company as when bill is due, Due Date, then Company may, under its sole discretion, immediately cancel this Agreement, and Company will have no further obligations under this Agreement. Customer shall begin service ONLY by filling out an application on Companys website. The pro-ration calculation shall be determined by adding up the number of days each Customer is present in the Residence for the usage dates of each utility bill. A lot of favoritism in the workplace, unfair treatment of employees by managers and supervisors. Customer Service Representative (Former Employee) - Waco, TX - April 10, 2019. Customer hereby represents that each and every Customer understands this Agreement and is signing it after having read it carefully. Use this comments board to leave complaints and reviews about SimpleBills. If Property does not require an estimated final utility invoice, Customer agrees to pay the final invoice, which shall consist of all utility charges received for the final month of utility service, and may be received by Customer after the End Date of the Term. And when they do respond, they are of no help. . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The true up request must be made "within two weeks of your lease end date". Company shall have no obligation to pay any further utility bills pursuant to this Agreement following receipt of written notice to terminate. Highly Rated Customer Support Our 4+ star Google rated Customer Support is available 7 days a week. As our company and services grew, so did our need for a much more organized customer support team . Following this, one of a couple of things may happen: If you use SimpleBills on your own and utilities are in your name or in a roommate's name, we can collectively email you and your roommates to confirm your move out date. Wish I could rate lower than 1 star. Failure of Company to exercise this option at any time will not constitute a waiver of Companys right to do so. Email We also make ourselves available via email with Support Specialists standing by to answer your question within 24 hours. Company shall not be liable for loss, injury or damage caused by delays, interruptions or causes beyond Companys control. See your first steps Hi [Customer name], E-mail notice shall be effective upon sending. doejane@simplebills.com) has the highest usage frequency - 64% of the time. Customer may not assign this Agreement to any other person, including but not limited to, sublessees without Companys express prior written consent. Finishing My Account. 1 This way, you can always get the help you need, even if we arent up at 4 a.m. to help you out personally! Customer can obtain their credit score directly with the credit bureaus. Company shall automatically cause the disconnection of Customers electricity meter on the first business day following the final day of Customers term unless Company is provided advance written notice not to do so. Utility Management Built for Student Housing, 2022 SimpleBills Corporation | All rights reserved, Generate resident accounts through integration or import, Bill each resident their portion of the utility bills, Financial savings no deposit, no set up, Provide one bill per month for all utilities, Full transparency with provider bill information, Ensure utility providers are paid on time, Provide full customer support for residents, Cost saving estimated final bill process (EFB). With SimpleBills, you wont have to pay large utility deposits, saving you $100-$250 at move in. If you happen to call outside of our business hours, contact us and we'll do our best to get back to you by the next business day. Customer acknowledges that its sole and exclusive remedy for Companys breach of this Agreement is to cause Company to correct any failure on the part of Company in order to obtain the result for which the Customer contracted with Company. Customer shall NOT pay the utility company directly unless told to in writing by Company. Company shall not be obligated to pass along to Customer any compensation it receives from any utility provider pursuant to its agreement with such provider. Baxter. shadysliverofsun 5 yr. ago. This Agreement shall be governed by and construed in accordance with the law of the State of Texas. 100 Ritchie Rd. Customer shall be responsible for any action taken by any person to whom Customer has shared their account password. Customer shall be given one user name and password combination by Company with which Customer can access the account on Companys website. Their customer support is awful. Once a Customer has been removed from Companys service, he/she may only resume upon completing additional financial requirements and at the sole discretion of Company. In fact, the company started with four guys in a small office located right off Baylor Universitys campus where all of them took turns answering phones and being the manager. Even at the companys start, no matter the problem, SimpleBills listened and delivered. You can go to the online account settings, call customer service at 1-888-248-0632, or send an email to [email protected] You can also cancel your Simple Bill by logging into your account and clicking on "Cancel Account. Company will maintain personal information of Customer. Personalize your emails Personalization matters! See here, the proper way to mail a paper check. Companys preferred electric provider shall be entitled to rely upon this appointment of Company as agent and attorney-in-fact, and Customer agrees to be bound by all actions taken by Company in connection with the provision of electric utility service to Customer by Companys preferred electric provider. Full-time, temporary, and part-time jobs. This way, you can always get the help you need, even if we aren't up at 4 a.m. to help you out personally! Our daughter moved out of her apartment on July 16th, due to mold and a broken vent pipe pouring noxious gasses into her apartment. (SimpleBills Corp was acquired by Real Page out of Richardson, TX in August 2019) . Customer may choose not to receive Companys marketing emails by clicking on the unsubscribe link in the emails Customer receives from Company. The latest complaint Customer service was resolved on Dec 01, 2020. Sign in Here. Tenants pay their utility bills online or with the SimpleBills app, so they don't have to worry about getting different bills in the mail from multiple providers and paying in numerous ways. Customer must meet the following minimum requirements to use Service: have a valid email address, have internet access, have a current valid accepted payment method (Payment Method on File) as described in Section 14, and be 18 years of age or older. The deposit shall be refunded to Customer within thirty (30) calendar days after the termination of this Agreement if Customer is not in default under this Agreement. All rights reserved. Company may cancel this Agreement immediately upon default by Customer or otherwise on three (3) calendar days written notice to any Customer. Checked At HTTP Status Code Connect Time (ms) Result; 1: 2022-11-03 18:15:11: 200: 164: Page Active Customer agrees to allow Company to deduct the funds directly from Customers Payment Method on File. Nonetheless, their customer service hotlines will always be available to address all customer concerns and resolve each problem the soonest possible time. Here are some subject line ideas to draw from: Example 1: Hi [ Customer name ]! . With our phones, you get personal assistance and human connection thats hard to find anywhere else. As part of the service provided by Company, Customer will receive email and other communications from Company, such as invoices, bill notifications, password recovery, and account updates, relating to Customers account. This paragraph shall only apply to Customers using the Texas De-regulated Model. (c) In all other areas, depending on location and Company agreements with Property, Company shall pass along to Customer the exact invoice amounts charged by each utility service provider on Customers account for a Monthly Fee of up to $5.00 per month per Customer if the Payment Method on File is a bank account, or a Monthly Fee of up to $8.00 per month per Customer if the Payment Method on File is a credit card or debit card. A member of our team will be waiting to . By agreeing to these Terms of Service, Customer expressly authorizes Company to charge Customers Payment Method on File for any unpaid Individual Balance until this agreement expires or is terminated, and any unpaid Group Balance (as defined in Section 15), unless Company and Property have a separate agreement in place to handle in a separate manner. This shall be effective immediately after Company issues a request to have electricity service terminated. After that date and as of today, September 6th, 2022, we have received 3 bills since the "final bill" that they said would be "more than usual." . Let me give you a short tutorial. Once payments have been reported by Company to the credit bureaus, the reporting of those payments cannot be changed or canceled, unless there is an error. (b) Customer agrees to use electricity service through Companys preferred electric provider. SimpleBills's Email Format Percent (firstname)(l) johnd@simplebills.com: 0% (firstname) john@simplebills.com: 0% (firstname). Follow. Fast forward to present day SimpleBillsis a lot bigger thanthatintrepid four-man team. No time to take a break to use the restroom without getting written up by supervisors. Click on the in the top right corner. A SimpleBills representative will be in touch soon. Free Tools . SimpleBills Contact Info. Read! This review was chosen algorithmically as the most valued customer feedback. Additionally, you can add your roommates and SimpleBills will split the bill between you. You wont miss waiting on hold to speak to a utility provider to initiate service or miss visiting multiple provider websites to start service because our sign up process is smooth and simple. Receive one bill per month for all utilities. Don't miss. If there is no electricity bill, billing will occur on a regular basis as determined by Company. SimpleBills has an average consumer rating of 1 stars from 50 reviews. At least once per month, Company shall invoice Customer for Customers charges. SimpleBills service makes it easy to manage your utility bills! If the estimated final bill is higher than the actual bill, Company will obtain the Customers current address and issue a refund check to Customer mailed to that address. This is why we have opted to make ourselves available seven days a week, so our residents get the answers they need when they need them. Garden Level. Company is not responsible for how the credit bureaus may manage or use the information provided to them by Company, and Customer agrees to hold Company harmless against any such claims (all subject to the Fair Credit Reporting Act). Build your credit with SimpleBills Section headings are not to be considered a part of this Agreement and are not intended to be a full and accurate description of the contents hereof. If Customer meets their monthly utility payment obligations, this will be reported to the credit bureaus and will help build good credit history. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of SimpleBills, SimpleBillss support and contact email address is, See SimpleBills's portfolio on LinkedIn at. If a dispute arises between Company and Customer arising from or related to this Agreement, such dispute shall ultimately be resolved via binding arbitration under rules promulgated by the American Arbitration Association. Updated July 25, 2022 13:31 Follow Our hours of operation are from 7 AM to 6 PM CST Monday through Friday. Company shall not share credit/debit card numbers, automatic bank draft account information, social security numbers, and birth dates with any party except as provided herein. Use SimpleBills reporting to make smart choices for the future. For any of the above, the Cost of Service shall include fees charged for additional services (such as, Customer bill-splitting per residence, analytics and comparisons of utility charges, bill notifications and reminders of payment, customer service/call center support, general utility management and help center information), penalties, costs of recovery and attorneys fees as specified in this Agreement. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with SimpleBills Customer Service. Company shall register for the electricity service and retain the account in its name, as agent and attorney-in-fact of Customer. They promote their company as "simple", yet make everything as complicated as possible. Customer agrees to allow Company to share any account or payment information with other Customers at the Residence, the parents of any Customer at the Residence, the Property and other bill-paying parties upon request. See the terms and conditions from the credit bureaus to understand how they store, manage, use, modify, disseminate and distribute such information. If Customer elects to pay by check, Company shall retain the account information contained on the check until this Agreement is terminated, and Customer authorizes Company to withdraw payment in the event Customer does not provide payment. Customer is not required to pay using Payment Method on File, but can pay with any of the following methods: check, money order, credit/debit card, recurring or one-time bank bill-payment, or bank draft. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Its what we do. You call in with your question or concern, and we deliver. This fee shall be charged per Customer per occurrence. SimpleBills has resolved 2 complaints. This notification shall be in electronic format as outlined herein. Top Companies . This includes usage dates, consumption information and rate details. . IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER HEREUNDER FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES OF ANY KIND REGARDLESS OF WHETHER SUCH PARTY WAS ADVISED, HAD REASON TO KNOW, OR IN FACT KNEW, OF THE POSSIBILITY THEREOF. Reveal contact info Contact details Work email s*****@simple***.com Valid Reveal Latest update September 27, 2021 Location Woodway, Texas, United States The customer will feel respected, and you will have the chance to build a stronger relationship. Please note that even if Customer opts out, Company may continue sending Customer service-related information. On February 3, 2022, BBB submitted a written request to Simple Bills Corporation encouraging them to address the pattern of complaints. You may or may not be heard back from. Any balance left unpaid by Customer may be sent to an outside collections agency. We figured we could add value to the utility management space by providing residents with an awesome experience through doing the billing and collecting on all utilities. Find employees, official website, emails, phone numbers, revenue, employee headcount, social accounts, and anything related to Simplebills. Much like we understand not every question is the same, we also know that utility questions are not limited to 8-5 during the weekdays. How do I disconnect my utilities? Company may also charge a deposit of no less than $150.00 per Residence, regardless of the number of Customers, in response to circumstances associated with certain geographical areas. Simple Bills Corporation responded to BBB's concerns. This one ispretty self-explanatory. The SimpleBills Approach Retrieve Daily, we retrieve and process all utility charges directly from providers. In addition to quick invoicing, a 24-48 turnaround on all resident bills, and customer service available 7 days a week, we also provide a detailed and accurate estimated final bill to residents that makes for an all-around easier move-out experience. As a minimum requirement for using Companys service, Customer must leave an accepted Payment Method on File with Company. Thats a lot of communication channels to unpack, so lets start with our fastest growing medium for resident questions our Help Center. Any Customer who defaults with Company will be reported to the credit bureaus as negative payment. Let SimpleBills Handle the Monetary Collection. Company shall have the right to revise this Agreement at any time, with 30 calendar days advance notice and with changes clearly posted on Companys Internet site. What is the SimpleBills Service Fee? Company shall not be liable for any claims, charges, demands, damages or adverse impacts on Customers credit score or credit history if Customer discontinues, or has inconsistent payments, from using Companys utility payment services. A failure to comply with one or more of the terms and conditions of this Agreement on the part of one or more of the Customers at the Residence shall constitute an event of default. Previously, Jordan was a Premium Specialist at Gideon Toal and also held . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. After all, we respond to emails within 30 minutes on average, ten months out of the year! What happened? Check out Customer Service Representative resume sample with summary, skills, and experience currently employed at Simplebills. SimpleBills values your time and money, so trust us, we wont leave you hanging for long! In fact, your online conversion rate can improve by even 8% when you include personalized customer experiences, Trustpilot reports. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 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