Attach the screen recording file to the ticket. That sounds easy enough. So why didnt you do it already? I am still being affected by this and I have a mix of users with the reg key and without. The 2 user accounts that we have created in the last week are having this issue. Navigate to the appropriate path from the Cause section above. I would back up the mailbox, migrate back to on-prem or trash it and then re-migrate it back up to O365. Exit Outlook. For example, which blocks basic authN or modern authN clients Outlook will show a nice Password Required message in this case.. while browers still might work Have you tried to clear the Windows Credential Cache? Modern Authentication is not enabled by default. We've cleared credential manager on the system. The Remote-Analysis site cannot test your on-premise DNS, or check your Active Directory for an SCP record that might be getting in the way - neither would Fiddler. Take a look at your Multi-Factor Authentication (MFA)/Conditional Access (CA) settings. Close out of the Microsoft 365 application. Modern Authentication, based on OAuth2, has a lot of advantages and benefits as we have covered before, and weve yet to meet a customer who doesnt think it is a good thing. Be sure to note any errors/issues the utility finds, in the ticket. I thought that the way I did it first may have caused an issue. https://support.office.com/en-us/article/Resolve-Outlook-for-Windows-issues-with-automated-troublesh Microsoft Remote Connectivity Analyzer (particularly the. https://techcommunity.microsoft.com/t5/identity-authentication/modern-auth-looping-with-outlook-2016 We are a 300 person Firm all working remote and the last thing I need is for Outlook to act all screwy. Be aware of other apps that authenticate with Exchange Online using Modern Authentication like Skype for Business. To do that: 1. Exchange Online Custom Domain DNS Connectivity Test). Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Add a registry key on the computers to force Outlook to use the newer authentication method; Enable modern authentication in Microsoft 365 admin center. Select Windows Credentials. You took a look at our docs, found the article called Enable or disable Modern Authentication for Outlook in Exchange Online | Microsoft Docs and saw that all you need to do is read the article (which it says will take just 2 minutes) and then run: Set-OrganizationConfig -OAuth2ClientProfileEnabled $true. their outlook and they type the password and click ok they are prompted again via modern authentication and then complete outlook gets stuck. 3. A restart of Outlook is required to switch from Basic to Modern Auth and vice versa if roll back is required. Outlook Force Password Prompt will sometimes glitch and take you a long time to try different solutions. 2016+ supports it out if the box. Type regedit.exe , and then press Enter. Here 16.0, is for Outlook version 2016 if you are using the previous version of Outlook you may change it's value. Outlook 2013 supports MA but requires a registry entry as already mentioned. The most effective solution to this issue is to re-create your Outlook profile. Find out more about the Microsoft MVP Award Program. Only for this user is it failing. No other users are being prompted like this, so I know the Exchange Autodiscover We are running a Exchange 2019 server in hybrid with Exchange Online. If you have feedback for TechNet Subscriber Support, contact Have the client input their credentials. It was certainly encouraging, but wasnt exactly a lot of information we realized, so we dug in some more, and heres what we found. How Modern Authentication works for Office 2013 and Office 2016 client apps - Microsoft 365 Enterpri Outlook prompts for password when Modern Authentication is enabled - Outlook | Microsoft Docs. Even with this key in the registry, it shows the old authentication window. Windows 7: Click Start, type regedit.exe in the search box, and then press Enter. Nov 23 2021 MAPI/HTTP cannot be disabled. However, the Outlook Autoconfiguration Test DOES test these on-premise problems as well. Same Basic Authentication window. - do you run cloud only authentication or federated authentication? Right-click AuthenticationService, select Modify, and select Delete to remove it from the registry. This is the client most widely used by many of our customers, and the client that huge numbers of people spend their day in. Open the Registry Editor. Remove any related credentials from the users credential manager in Control Panel, it b.) Now you know what to expect, there is no need to be afraid of enabling Modern Auth. The link I provided is not related to group policy, it is actually "authentication policy", suggest reading it carefully and try the steps inside it. When it's working, the user will get a login prompt with a long character string, replace string with the username and authenticate. At the top, click on Services, scroll down, and click on Modern authentication. Scenario 1 for limited internet users. For more information, see Outlook 2010, 2013, 2016, or Outlook for Microsoft 365 doesn't connect Exchange using MAPI over HTTP as expected. I am afraid issue lies in the on-premises AD user's side, if you create a totally new cloud user in O365 portal, then assign a license for that user, in theory there would be no issue. The prompt looks like the basic auth is enabled for that user. Outlook on the Web, Exchange ActiveSync, Outlook Mobile or for Mac etc., will continue to authenticate as they do today and will not be impacted by this change. STATUS: WORKAROUND. Serious problems might occur if you modify the registry incorrectly. Send a Teams message to the TLEs with the ticket number so the error can be relayed to Microsoft. After you enable Modern Authentication in an Office 365 tenant, Outlook for Windows cannot connect to a mailbox if the user's primary Windows account is a Microsoft 365 account that does not match the account they use to log in to the mailbox. It is recommended that users force Outlook to use Modern Authentication by setting the DWORD value of the following registry key to 1: For more information, see Outlook prompts for password and doesn't use Modern Authentication to connect to Microsoft 365. Type regedit and press Enter to open Registry Editor. Reading through the threads Rupesh (Lepide) posted I get the same concerns. Protip: you can open Outlook into an empty profile with no email by runningOutlook.exe /PIM NoMailThis will provision a new profile "NoMail" to use Outlook as a "Personal Information Manager" (PIM) Also, I don't think the link I provided for the AutoConfigure Test mentions it, but I would recommend Disabling GuessSmart at first while you troubleshoot, and only re-enable it if the Outlook Login Prompts are acting different than your AutoDiscover tests, Nov 23 2021 {"serverDuration": 58, "requestCorrelationId": "d68ccaff598a8f3c"}, Outlook Modern Authentication Registry Setting, https://login.microsoftonline.com/?whr=yale.edu, KB0025774Office Authentication Issue Log Collection Procedure, https://software.yale.edu/software/microsoft-office-365, https://support.microsoft.com/en-us/help/2984912/outlook-continually-prompts-for-your-password-when-you-try-to-connect. keymaybe just the keys, without any user identity values. modern auth popups for the past few weeks. Users will get a browser-based pop up asking for UPN and Password or if SSO is setup and they are already logged in to some other services, it should be seamless. To check which Outlook for Windows supports Modern Authentication see. That was the first response we got. @Christian TaverasHad the same issue. Been stable since applying those fixes. Once Modern Authentication is turned on in Exchange Online, a Modern Authentication supported version of Outlook for Windows will start using Modern Authentication after a restart of Outlook. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. HKEY_CURRENT_USER\Software\Microsoft\Exchange\AlwaysUseMSOAuthForAutoDiscover. 4. In the Registry Editor, locate the following key for Outlook 2013: Users use Basic Authentication and may be prompted multiple times for credentials. (Were all scared of spiders, its ok.). Any change that might impact those users is never to be taken lightly. Overview . account. If the client is still prompted for login credentials after the registry update: Ask the client if they are willing to leave the issue broken while Microsoft investigates the issue. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 How to back up and restore the registry in Windows. Type regedit.exe , and then press Enter. Under Generic Credentials, you will see items similar to "MicrosoftOffice16_Data:ADAL:adc5ee9c-.". HKEY_CURRENT_USER\Software\Microsoft\Exchange. Look up Microsoft Office 16 _ Data: sspi > select the credential with your office 365 e-mail. Select Start, type regedit in the Start search box, and then press Enter. Otherwise, register and sign in. A screenshot of the login page when Outlook get stuck. Any error messages in the Windows 10 - Event Viewer - Application and Services Logs / Microsoft / Windows / AAD? Same Basic Authentication window. Has Microsoft stated what the actual fix for this is? Authentication works fine though. I did this and it does not work. 09:17 AM To do that, set the DWORD value to 1. As mentioned earlier, restarting Outlook will be required for the change to be applied from basic to modern and . Select the pause button. This thread is locked. Having switched on Modern Authentication (MA) on the onmicrosoft 365 account, we can no longer get access to our Outlook for Desktops - I have run the Support & Recovery assistant (several times) to no avail. Does the user is able to login from OWa ? Sharing best practices for building any app with .NET. The login ID you use to login to the machine and UPN of affected user , and login Id of non affected user are they any different. She is using a VLK for Office 2016 Pro Plus, and it doesnt work any any PC with this version installed. Workaround #2: If you want to keep Modern Authentication turned off, but avoid the credential prompting problem, do the following: Turn Modern Authentication back on temporarily. Then recreate the mail profile from control panel - mail. Fix was a combination of applying the two keys ( DisableAADWAM and DisableADALatopWAMOverride) and disabling using the ODCF container for Outlook licensing and personalization. App password is not needed so long as you're using a modem version of Outlook. Log in to the Microsoft 365 admin center. 09:11 AM. Note: Opening the Autoconfiguration test requires Outlook to already be open, but if you are having trouble configuring the email account, you may not be able to get far enough to try running the tool. Screenshot of login dialogue. Start Registry Editor. that was set up. Modern Authentication can be enabled by setting the DWORD value to 1 in the following registry subkeys: HKCU\SOFTWARE\Microsoft\Office\15.0\Common\Identity\EnableADAL, HKCU\SOFTWARE\Microsoft\Office\15.0\Common\Identity\Version. If you mean you created it directly in Exchange online EAC and it is not a AAD synced account? Choose the following options from the drop down menus: Choose the appropriate screen under the Entire Screen tab. This is due to a known issue in Office which creates a miscommunication between Office and Windows that causes Windows to provide the default credential instead of the appropriate account credential that is required to access the mailbox. Credits . Enabling Modern Auth for Outlook How Hard Can It Be? - edited This post is specifically about enabling Modern Authentication for Outlook for Windows. It can only be enabled tenant-wide. Click Remove. Been stable since applying those fixes. What I meant was that previously, I had created her account in Active Directory first, then created her mailbox by linking it to the AD account. For more information, see Enable Modern Authentication for Office 2013 on Windows devices. It is configurable on machines with the Click to Run installation, but it cant be activated because she is an E1 User. I may have already tried that as well. In Registry Editor, locate and click the following registry subkey: Console Copy HKEY_CURRENT_USER\Software\Microsoft\Exchange On the Edit menu, point to New, and then click DWORD Value. The following table outlines the requirements and includes links to related articles. The mailbox shows Disconnected in the status bar. The biggest thing to check prior to making the change are your CA/MFA settings, just to make sure nothing will stop access from happening and making sure your users know there will be a change that might require them to re-authenticate. create and apply authentication policies for this user to disable basic auth. Workaround #1: Turn Modern Authentication back on. This issue is user specific in that it is only affecting one user. If you have multiple mailboxes in one Outlook profile, and one is an on-premises mailbox and is still using RPC, and the other is in Exchange Online, you might see an issue. I personally think this has been caused by an update that changed new user account details when the account is When using Basic Auth, the Outlook Connection Status Authn column shows Clear*, Once you switch to Modern Auth, the Connection Status in Outlook showing Modern Authentication Authn column shows Bearer*. Navigate to the Control Panel. When it's working, the user will get a login prompt with a long character string, replace string with the username and authenticate. .old the Office and Outlook folders under appdata local and roaming. Click User Accounts > Credential Manager. If MFA has been enabled for the user and/or Conditional Access requiring MFA has been setup for the user account for Exchange Online (or other workloads that have a dependency on Exchange Online), then the user/computer will be evaluated against the Conditional Access Policy. Log in to the Windows 8, 8.1, or 10 computer as the user with the Outlook issue. Start Registry Editor. Verifyif modern authentication has been disabled in the registry and enable modern authentication if necessary. - (, If the client is still being prompted for login credentials, Microsoft has a utility for. This can be fixed as follows go to credential manager and select windows credentials. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Everything is latest versions of Office 365 on the PC and Mac. :(, Outlook 2016 won't Autodiscover with Modern Authentication for ONE user. You must be a registered user to add a comment. This obviously sounds like a user account issue, but I have tried EVERYTHING to fix it and it will not work. One thing you need to remember that enabling Modern Authentication for Exchange Online using the Set-OrganizationConfig parameter only impacts Outlook for Windows. 4. But the getting there part might be the hard part, and thats what this blog post is about. -------------------------- Windows Registry Editor Version 5.00 If the domain is managed by Azure or set up for Pass Through Authentication, the user wont be redirected but will authenticate with Azure directly or with Azure on behalf of your Active Directory Domain Service respectively. Users use Basic Authentication and may be prompted multiple times for credentials. Just wanted to throw out there that Fiddler is probably not the best way to test AutoDiscover. This will provision a new profile "NoMail" to use Outlook as a "Personal Information Manager" (PIM) https://help.mgcld.com/hc/en-us/articles/360025587513-Use-Outlook-to-Test-AutoConfigure-aka-Autodisc https://testconnectivity.microsoft.com/tests/Ola/input, https://testconnectivity.microsoft.com/tests/O365ExchangeDns/input. Other users set up exactly the same way as her do not have this problem on this PC. Outlook 2010 Modern Authentication is not supported. Sign in to Microsoft 365 admin center. Modern Authentication is enabled by default. I have a Windows 7 machine, completely updated that I am trying to set up for a user, but no matter what, I cant get Outlook to use modern authentication when adding her account, therefore, I cant add her account in Outlook. To do this, use one of the following procedures, as appropriate for your version of Windows: In Registry Editor, locate and then click the following registrysubkey. Create the following registry key in order to force Outlook to use the newer authentication method for web services, such as EWS and Autodiscover. Scenario 2 for full internet users. Use everything between the lines to save as a .reg file. I would recommend to use either the builtin Outlook Autoconfiguration Test and the Microsoft Remote Connectivity Analyzer (particularly the Outlook Connectivity test and the Exchange Online Custom Domain DNS Connectivity Test). Outlook Autodiscover Test - https://help.mgcld.com/hc/en-us/articles/360025587513-Use-Outlook-to-Test-AutoConfigure-aka-Autodisc Microsoft Remote Connectivity Analyzer -https://testconnectivity.microsoft.com/, - Outlook Connectivity Test -https://testconnectivity.microsoft.com/tests/Ola/input, -Exchange Online Custom Domain DNS Connectivity Test -https://testconnectivity.microsoft.com/tests/O365ExchangeDns/input. As Admin, you know you need to get those users switched from Basic to Modern Auth, and you know all it takes is one PowerShell command. Please give me any other ideas. Our recommendation is to enable Modern Authentication for both Exchange and Skype for Business. If the login domain is setup as Federated, the user will be redirected to login to the identity provider (ADFS, Ping, Okta, etc.) tnsf@microsoft.com. So to disable the modern authentication you may need to add-on a registry; Go to registry Locate this directory HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Identity\EnableADAL If "EnableADAL" registry is not created yet then create it as DWORD and set the value to "0" If you have already has this registry then just change the value to "0" Outlook on the Web, Exchange ActiveSync, Outlook Mobile or for Mac etc., will continue to authenticate as they do today and will not be impacted by this change. As Admin, you know you need to get those users switched from Basic to Modern Auth, and you know all it takes is one PowerShell command. If you are aware of some other issues that might be preventing you from turning this setting on, let us know in comments below! The fix was shipped in the following builds: You can find more info on this issue here and here. Simultaneously press the Win + R keys to open the run command box. For Semi-Annual Customers, the fix is included in builds 16.0.11328.20392 (Version 1907) and later. The Modern Authentication setting for Exchange Online is tenant-wide. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Type regedit.exe, and then press Enter. If you've already registered, sign in. - is OWA working / Browser / and or the other MS apps - Word/PowerPoint etc `? Recommend that users enable the following registry keys if you use Modern Authentication for Exchange. 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